Repligen Corporation is focused on inspiring advances in bioprocessing as a trusted partner in the production of biologic drugs. They are seeking an AI-Based Customer Segmentation Intern to support a data-driven initiative aimed at improving account prioritization and Sales and Marketing alignment through customer segmentation.
Responsibilities
Analyze Salesforce Account, Contact, and Opportunity data to identify meaningful customer and account segments
Develop engagement cohorts using clustering and segmentation techniques and translate results into clear business categories (e.g., high priority, nurture, reactivation)
Interpret analytical outputs in plain language and connect findings to recommended Sales and Marketing actions
Collaborate with Sales and Marketing stakeholders to review results, gather feedback, and validate business usefulness
Identify and document data quality and integrity gaps that limit segmentation accuracy
Produce leadership-ready deliverables, including summary presentations and written documentation
Contribute to a repeatable, well-documented segmentation framework that can evolve as data quality improves
Support responsible AI adoption by emphasizing transparency, governance, and human judgment in analytical recommendations
Qualification
Required
Currently pursuing a degree in Data Analytics, Computer Science, Information Systems, Business Analytics, Statistics, or a related field
Strong analytical skills with the ability to interpret CRM and sales funnel data
Proficiency with Excel and/or Google Sheets for data cleanup, rollups, and quality checks
Experience with data analysis tools such as Python or MATLAB; SQL experience is a plus
Familiarity with basic segmentation and clustering concepts through coursework or academic projects
Ability to critically evaluate analytical outputs and recognize limitations driven by data quality
Strong written and verbal communication skills, with the ability to summarize findings for non-technical audiences
Comfortable collaborating across teams and incorporating feedback from Sales and Marketing partners
Structured, detail-oriented thinker with strong documentation habits
Sound judgment and discretion when working with customer and sales data
Proactive, curious, and resilient when navigating ambiguity and imperfect datasets
Preferred
Benefits
FRAUD ALERT: Please take note that it has come to our attention that individuals purporting to work for Repligen are reaching out to prospective job applicants using fraudulent email addresses.
