Internal Audit Intern - AI & Workflow Design | Apply Now
New York, NY
Internship
Hybrid
$25/mo - $30/mo
Intern
MetLife is seeking an analytical, collaborative, and user-focused student to join our Internal Audit team as a part-time intern. This internship offers hands-on exposure to user experience design, workflow optimization, artificial intelligence, and business operations while supporting Global Professional Practices & Operations initiatives across Internal Audit.
Responsibilities
Conduct user discovery activities to identify workflow challenges, user needs, and opportunities for process improvement
Create user stories, process maps, journey maps, wireframes, and prototypes to enhance user experiences and simplify workflows
Support AI initiatives by developing prompt libraries, documenting requirements, gathering feedback, and evaluating use cases
Collaborate with Internal Audit and Technology stakeholders to gather requirements, test solutions, and refine deliverables
Research emerging AI, digital productivity, and user experience trends to drive efficiency and innovation
Develop presentations, training materials, and recommendations while managing project work, communicating progress, and building strong stakeholder relationships
Qualification
Required
Current Sophomore, Junior, or Senior enrolled in a Bachelor's degree program at an accredited university pursuing a degree in UX Design, Human-Computer Interaction, Information Systems, Business Analytics, Data Science, Computer Science, Industrial Engineering, or a related field
Minimum cumulative GPA of 3.0
Experience using generative AI tools and prompt engineering to support research, analysis, content creation, and workflow optimization
Coursework or project experience in user-centered design, process improvement, digital transformation, automation, or related business solutions
Strong analytical, communication, organizational, and problem-solving skills, with proficiency in Microsoft Excel, Word, Outlook, and PowerPoint
Preferred
Currently enrolled in a Master's degree program at an accredited college or university
Familiarity with tools and platforms such as Microsoft 365 Copilot, Power Automate, SharePoint, Teams, Visio, or other workflow and collaboration technologies
Experience designing or implementing AI-enabled solutions, including prompt libraries, AI assistants, workflow automations, knowledge management solutions, or low-code/no-code applications
Experience in creating and documenting UX and process-design artifacts such as process maps, journey maps, wireframes, prototypes, or workflow diagrams
Demonstrated interest in artificial intelligence, user experience design, workflow optimization, digital transformation, or data-driven decision-making
MetLife is a provider of insurance, employee benefits, and financial services .
