RBC Investor Services provides asset servicing solutions to financial institutions and supports the safeguarding and growth of client assets. The Winter Client Operations Co-op will rotate across teams, perform client and data management activities, support compliance and reporting processes, resolve basic client issues, and contribute to operational improvements.
Responsibilities
Distribution of Fund Fact Sheet, and maturity notices to dealers
Setup and maintenance of dealers on the record keeping system within SLA
Review daily new salesperson reporting and email inquiries and ensure that information is entered into the System within the SLA
Support periodic initiatives requiring collection or updates of client data (i.e. annual tax documentation renewals)
Upon request, analyze and resolve basic client issues, escalating complex cases as needed
Contribute to process improvements by identifying opportunities for efficiency and effectiveness
Develop familiarity with processes, systems, inputs, deliverables etc. during rotations through different teams and perform assigned tasks
Update and maintain data in various client management systems
Assist with internal audits, key control reviews and testing
Assist in reviewing monthly/annually the IRS tax forms W9/W8, withholding statements and other documents for the purpose of US Chapter 3 compliance and US Tax (1042-S, 1042, 1099) annual reporting
Ensure FATCA/CRS/QI compliance where client onboarding process and data management are conducted locally
Ensure daily/monthly FATCA/CRS/QI operational monitoring and updates
Qualification
Required
* Proficiency with computer applications, such as Microsoft Word, Excel, spreadsheet/financial accounting skills
* High level of time management and organization skills
* Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
* Exceptional verbal and written communication skills
To be eligible for these student positions, you must either:
* Be returning to school after the work term end-date
* If you are not returning to school (i.e. are graduating immediately after the work term), you must require the full work term as a mandatory component to graduate successfully
Preferred
* Previous experience in a business environment
* Knowledge in financial services
* Ability to Interpret IRS codes
Routine learning opportunities and on-the-job coaching and mentorship
Immersion in a professional, accomplished, progressive team
Exposure to senior leadership across the organization
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance.
